Interest in professionalism has grown in recent years, which – at least in part – has been driven by reports of the unethical, illegal, or unprofessional behaviour of doctors and other health professionals. Restoring public trust, particularly in medicine and doctors, but also changes in public and patient expectations, as well as working conditions and context thus underlie attempts to define, describe, measure and assess professionalism in the healthcare professions. Among the healthcare professions medicine leads the way in its attempts to engage in debate about professional values and behaviours in modern day healthcare. While sharing many features in common, definitions of professionalism, particularly medical professionalism, are numerous. There is some guidance on professional values and behaviour in pharmacy, which was set out in the Code of Ethics for Pharmacists and Pharmacy Technicians and is now captured in the Standards of Conduct, Ethics and Performance. This lists seven principles, three of which are concerned with the interests and welfare of patients, and their participation in decisions about their care.
Understanding how to appropriately appear, act and identify yourself as a regulated pharmacy professional is an important aspect to embracing professionalism. A professional appearance can convey competence and result in a positive impression. Pharmacy technicians work in a variety of practice settings. Dress codes and image expectations vary depending upon the employer and type of task being performed, but this does not change the professional status and responsibility for portraying a professional image. Despite the main role of the pharmacy technicians has been instructed to assist the pharmacist in nearly all of the clerical and administrative work in the pharmacy or the hospitals, there is certain tasks which are not supposed to be handled by the pharmacy technicians under normal circumstances by the bide of the...
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